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HerpaFend Refund Policy: How the 60-Day Money-Back Guarantee Works
HerpaFend comes with a 60-day money-back guarantee handled by BuyGoods, the registered seller. If it is not for you, you contact BuyGoods support inside the 60-day window, mail the bottles back to the return address they confirm, and the product price is refunded. Below is every step, in plain English, so you can order with confidence.
Most people searching for the HerpaFend refund policy are not planning to return anything. They simply want to know that the safety net is real before they type in a card number. That is a smart instinct, and it is exactly what this guide is for.
The good news: the guarantee is straightforward, the seller is a registered US company with a phone line and an email address, and the whole process comes down to four steps. Once you know them, the decision to try HerpaFend becomes a low-pressure one — you get a full 60 days to see how it fits your routine.
Who Actually Handles the Refund
HerpaFend is sold through BuyGoods, a registered online retailer that processes the checkout, the payment and the guarantee. That is why "BuyGoods" — not "HerpaFend" — appears on your card statement, and why the refund request goes to them rather than to the manufacturer. Having one clear point of contact is a plus: you always know exactly who to write to.
- Order lookup: buygoods.com/orderlookup (find your order with the email you used at checkout)
- Email: support@buygoods.com
- Phone: 302-200-3480
Want the full picture on ingredients, pricing and how HerpaFend fits alongside your routine? We verified everything at the official store.
Read our full HerpaFend review →The HerpaFend Refund, Step by Step
Here is the complete process, exactly as the guarantee terms describe it. None of it is complicated — it is the same routine as returning a jacket to an online store.
- Find your order. Go to buygoods.com/orderlookup and enter the email address you used when you bought. You can also simply email support@buygoods.com or call 302-200-3480 with your order number.
- Request the refund inside the 60-day window. Tell support you would like to use the money-back guarantee. Sources differ on whether the 60 days count from the purchase date or the delivery date, so check your order confirmation email and, to be safe, treat the purchase date as day one.
- Mail all the bottles back. Support confirms the return address (a facility in Tallmadge, Ohio). Send every bottle from your order — opened, unopened and empty ones alike. Return postage is paid by you, so a standard, inexpensive shipping option is fine.
- Keep your tracking number. Ask the post office or carrier for tracking and hold on to the receipt until the refund shows on your card. That is your proof the package arrived.
Once the return is received, the product price is refunded to your original payment method. The original shipping fee (the $9.99 on the 2-bottle kit, for example) is not part of the refund — a common practice with online retailers and worth knowing in advance so there are no surprises.
How to Make It Easy on Yourself: A Five-Minute Checklist
You will probably never need any of this. But doing these small things on the day your order arrives means that, if you ever do decide to return it, the whole process takes minutes instead of a search through old emails.
- Save the order confirmation email. Star it or move it to a folder. It has your order number and the date your window starts.
- Write the date on your calendar. Note the purchase date and count 60 days forward. Set a reminder around day 45 so you have time to decide calmly.
- Keep the box and the bottles. Even empty bottles go back with a return, so put them in the original box as you finish them.
- Take a quick photo of the label. Handy if you ever have a question for support or for your doctor.
- Note the seller's name. Remember that your card statement says BuyGoods — that is the correct, expected charge.
Which Kits Are Covered by the Guarantee?
All of them. Every kit sold at the official checkout is a one-time payment — no subscription, no autoship — and every kit carries the same 60-day money-back guarantee. These prices were verified at the official store on September 19, 2026.
| Kit | Total | Per bottle | Shipping | Guarantee |
|---|---|---|---|---|
| 2 bottles · 60-day supply | $158 | $79 | + $9.99 | 60 days |
| 3 bottles · 90-day supply | $177 | $59 | shown at checkout · 1 bonus e-book | 60 days |
| 6 bottles · 180-day supply | $294 | $49 | FREE US shipping · 2 bonus e-books | 60 days |
A practical note on timing: the manufacturer suggests consistent daily use, and the guarantee runs for 60 days. The 3- and 6-bottle kits give you enough supply to use HerpaFend every day for the full window without running out partway through — which makes your decision at the end a fair one, based on a consistent trial. The 6-bottle kit also has the lowest per-bottle price and free US shipping.
Two Details Worth Confirming at Checkout
When the 60 days start
The simplest approach: count from your purchase date, which is printed on your confirmation email, and decide well before the final week. If in doubt, one short email to support@buygoods.com settles it for your specific order.
Buying from the genuine store
The guarantee applies to orders placed through the official BuyGoods checkout. Look-alike websites exist for this product, and an order placed on one of them is not covered by the manufacturer's guarantee. The buttons on this page and on our HerpaFend review go to the official checkout. For a full walkthrough of what the real store looks like, see our guide to the official HerpaFend website.
Your rights as a US buyer: the Federal Trade Commission recommends reading a seller's refund policy before ordering, keeping your order confirmation, and paying by credit card, which gives you extra protection. HerpaFend's checkout meets all three: the policy is published, you get an emailed confirmation, and cards are accepted.
Give It a Fair Trial Inside the Window
The whole point of a 60-day guarantee is that you can commit to a daily routine without worrying about the outcome. Take it consistently, note how you feel, and if you have questions about combining it with a prescription antiviral, our article on taking HerpaFend with valacyclovir or acyclovir explains what to raise with your doctor or pharmacist. Then decide, calmly, before day 60.
Frequently Asked Questions
How do I get a refund on HerpaFend?
Contact BuyGoods within 60 days at support@buygoods.com, by phone at 302-200-3480, or through buygoods.com/orderlookup. Mail all the bottles back to the return address they confirm, keep the tracking number, and the product price is refunded to your original payment method.
Do I have to send the bottles back, even empty ones?
Yes. The guarantee terms ask for every bottle from the order to be returned, including empty ones. Keep them in the original box as you go and the return takes just a few minutes to pack.
Who pays for return shipping?
The buyer pays return postage, and the original shipping fee is not refunded. A standard, tracked shipping option is all you need. Everything else — the full product price — is refunded once the return is received.
Is the HerpaFend guarantee 60 days from purchase or from delivery?
Sources describe it both ways, so check your order confirmation email and treat the purchase date as day one to be safe. If you are unsure, email support@buygoods.com with your order number and they will confirm your window.
Is HerpaFend a subscription? Will I be billed again?
No. Every kit is a single one-time payment with no subscription or autoship. You will see one charge from BuyGoods on your card statement and nothing recurring.
Sources
- BuyGoods — order lookup, support contacts and refund terms (accessed September 19, 2026)
- HerpaFend official checkout — kit prices, shipping and 60-day guarantee (verified September 19, 2026)
- Federal Trade Commission — Shopping Online: consumer.ftc.gov/articles/shopping-online
- Federal Trade Commission — Mail, Internet, or Telephone Order Merchandise Rule: ftc.gov
- Vitae Immuna — HerpaFend Review 2026 (ingredients, pricing and guarantee verification)